Refund Policy

This Policy covers verified payments for FameBid bidding and related paid ranking features processed through our payment provider (currently Polar). Free features — including accepting an Invite to Challenge and Creator Circle recognition — are not paid purchases and are outside the scope of refunds.

Prices are quoted and charged in USD. Amounts are stored and settled in cents. The checkout amount is the difference required to reach your desired board total under our quoting rules.

A bid purchases a competitive ranking position that is fulfilled when payment clears and is credited to the applicable leaderboard totals (All-Time and Weekly for the week associated with the payment’s paid timestamp).

Rankings may change after you pay if other creators bid. Estimated rank shown before checkout is not a guarantee. Visibility on the board does not guarantee followers, revenue, brand deals, or platform growth.

Because bidding buys a competitive ranking position that is fulfilled when payment clears, purchases are generally non-refundable.

Bids cannot be lowered by the user after payment. Changing your mind, being outranked later, dissatisfaction with results, or mistakes in the amount you chose to bid are not, by themselves, grounds for a refund.

Fan listings: if the named person requests removal after ownership verification, the listing is removed without a refund to the fan who paid. Owner-initiated archive of a listing you control is likewise not grounds for a refund.

We may issue a refund, partial refund, or other adjustment when:

• Required by applicable law or a binding consumer protection rule
• We cancel a transaction for integrity, fraud, or operational reasons before or after fulfillment
• We expressly approve a refund or adjustment after reviewing your request
• A payment was charged in clear technical error on our side (for example, duplicate capture of the same fulfilled bid)

Approved refunds, chargebacks, or other payment adjustments may reduce eligible board totals and change rankings on All-Time and/or Weekly boards.

We may hide profiles, reverse credits, or mark payments for review when week assignment or other integrity checks fail, or when we reasonably believe abuse or payment fraud has occurred.

If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend or terminate your account, reverse ranking credits, and contest the dispute with evidence of fulfillment.

Repeated or abusive chargebacks may result in permanent suspension.

Email support@famebid.app from the email on your FameBid account. Include your account email, approximate payment time, amount (USD), and the reason for your request.

We may ask for additional details needed to locate the payment in our ledger or with the payment provider. Incomplete requests may be delayed or closed.

If we approve a refund, it is processed through the original payment provider to the original payment method when possible. Timing depends on Polar and your bank or card issuer and is typically several business days.

Taxes, currency conversion differences, and card-issuer fees charged by third parties are generally not controlled by FameBid and may not be recoverable.

We may update this Refund Policy from time to time. Material changes will be reflected by updating the “Last updated” date on this page. Continued use of paid features after changes become effective constitutes acceptance of the revised Policy, except where mandatory law provides otherwise.

Questions about this Refund Policy: support@famebid.app.